A little help to keep creating
Let’s get you
back to your game.
For product, billing or account help, email support@reelgrove.net.
ReelGrove is operated by Mac Graver sp. z o.o.
Include your account email, studio name, the page or tool involved, and a short description of what you expected and what happened. For an operation that needs review, include its reference and the approximate time with your time zone.
Keep passwords, passkey recovery details, project keys, invitation links and private preview URLs out of your message. Crop or hide these in screenshots.
Your creative workspace
Projects and previews.
A tool is missing or editing is disabled.
Ask your studio owner to check your permissions, trial or subscription status, and editor capacity. Reload the page after access changes. The team guide explains role presets and editor seats.
A preview has expired or a change is missing.
Open a fresh preview from the project’s Lab. Check that your artwork or sound binding has saved; save Motion before sampling it. The getting started guide walks through each editor.
An import, export or activation needs review.
Open the operation’s history in the same project and note its reference and status. If an action timed out, check its recorded result before starting it again. Send the reference to support so we can inspect that operation.
Your studio plan
Subscription help.
The studio owner manages editor capacity and renewal from Plan & billing. Each editing member, including the owner, uses one editor seat in that studio. Review-only members do not use editor seats.
To stop future renewals, use the cancellation control in Plan & billing. Check the confirmed status and end date before leaving the page. Removing a teammate does not automatically reduce the studio’s purchased capacity.
If a payment or seat change is pending or needs review, include the visible operation reference in your message. For invoice, refund or cancellation questions, include an order or invoice reference if you have one; never send full payment-card details.
Your account and information
Account and privacy requests.
Use Forgot password on the sign-in page if you lose access. Manage passkeys under Sign-in & security.
Contact support for a name or email change, a studio ownership change, account or studio closure, or a request concerning your personal data. These requests currently require support assistance. We will verify your authority before making account or studio changes.
Tell us whether the request concerns your individual account or the whole studio. Export any game work you need to keep before requesting studio closure. Subscription cancellation, membership removal and account deletion are separate actions; ask explicitly for the action you need.