Terms of Service.

The service.

ReelGrove helps studios develop slot games for Engine, with private projects, supported templates, creative Labs, validation tools, previews and exports. Available tools and documented limits determine what a project supports. Source development and rebuilds may require local SDK tools.

Preview credits are simulated and have no monetary value: they cannot be bought as gambling stakes, redeemed, withdrawn or paid out. ReelGrove does not operate licensed gambling or provide gambling licences, regulatory certification, Engine endorsement or submission approval. You remain responsible for your game’s testing, rights, submissions and lawful distribution.

You need internet access and a modern browser supporting JavaScript, cookies and WebGL. Passkeys additionally require a compatible device or authenticator. See the getting started guide for supported workflows.

Accounts and teams.

Provide accurate account information, complete required email verification and protect your sign-in credentials. Each person should use their own account. Tell us promptly about suspected compromise.

The studio owner controls billing and permissions and must have authority to invite collaborators and share studio work. Permissions govern access; invitations do not transfer ownership of intellectual property. Review assignments and revoke access when someone leaves.

You may authorise MCP clients and agents within your permissions. Protect their project keys, limit their scopes and review their actions. Their separate services and data use remain your responsibility; a key does not bypass current access or editing requirements.

Free trials, subscriptions and payments.

An eligible studio owner may claim one free trial for one studio. The trial lasts 7 days from the time all seven private starter games are ready and requires no payment card. It includes one editor seat for the studio owner, 2 GiB of uploaded and animation Lab assets, and up to three additional project copies. The trial does not renew or charge automatically. Teammate access requires a subscription. Starting an invitation during the trial offers a paid upgrade with at least two editor seats, including the owner; the invitation can be created after payment is confirmed. Review-only memberships remain free on paid plans. Trials granted before this offer changed retain their original duration and existing seat access, as shown in your studio; existing memberships remain in place, but new teammates cannot join until the studio subscribes.

At trial expiry, editing stops and existing projects and files remain accessible in read-only mode subject to your permissions and these terms. The owner may explicitly purchase a subscription to continue editing the same projects. Starting a trial does not authorise a subscription payment. Source imports and other operations remain subject to their documented size and capacity limits.

The standard monthly price is €49 per editor seat per studio, plus applicable VAT or other taxes. The owner uses a seat; each editing member counts once across that studio’s projects. Review-only members are free. Pending invitations are unbilled, and accepting an invitation does not itself buy capacity.

The owner purchases editor capacity. The checkout’s stated price, currency, taxes, billing period and renewal terms govern the purchase. Applicable taxes are shown before confirmation. Monthly subscriptions renew until cancelled through the available cancellation process.

You purchase your ReelGrove subscription from Mac Graver sp. z o.o. We use Stripe to process payments and provide checkout, invoices and payment-method management. We remain responsible for providing the service and handling subscription and refund requests. Keep your billing details accurate.

Changes, cancellation and refunds.

Removing a member does not reduce purchased capacity. Request seat changes explicitly in Plan & billing and review the prorated invoice before confirming. An increase may involve an immediate charge; a decrease can create account credit rather than a cash refund and may require reducing editing assignments first. The recorded change shows its status and resulting capacity. Extra editing access requires confirmed payment coverage.

Cancel future renewals in Plan & billing and check the confirmed end date. Cancellation ordinarily leaves access through the paid period; it does not delete your account. Pending or uncertain operations may require review. Check their recorded status or contact support before submitting another request.

Cancellation alone does not promise a refund. Contact support@reelgrove.net about duplicate charges, delivery failures or other refund requests. We review those requests and process approved refunds through Stripe. Statutory withdrawal, conformity and refund rights remain intact, including any applicable 14-day withdrawal right. Starting to use the service does not by itself waive those rights.

Your work and licences.

Your uploads and original edits remain yours or their existing owners’. You must hold the rights needed to upload, modify and share them. Templates, SDK components, fonts, audio and other third-party material retain their own licences and notices; a subscription does not transfer those rights or guarantee exclusivity.

You grant us a non-exclusive licence to store, copy, process and display your work only as necessary to operate and secure the service, provide requested support, and deliver your requested previews, collaboration and exports. This licence does not permit model training, advertising or public showcase use.

Our service software and branding remain ours or our licensors’. You may continue using lawful downloaded exports after your subscription ends, subject to their applicable licences. Keep independent copies of work you need.

Confidentiality and privacy.

Each party will protect the other’s non-public project and business information with reasonable care and use it only for this relationship. Access is limited to authorised collaborators and people who need it to provide the service under confidentiality duties, or disclosures required by law. Publicly available or independently developed information is excluded.

Our Privacy Notice explains personal-data handling. Contact us before using project files to process other people’s personal data so appropriate processing terms can be arranged; this does not restrict ordinary account and team information.

Responsible use.

Do not upload unlawful or infringing content, malware or stolen credentials; impersonate others; bypass permissions, capacity limits or isolation; attack other projects; or use previews to accept real stakes or offer redeemable winnings. Do not deliberately overwhelm the service or distribute private preview links as public game hosting.

Report suspected vulnerabilities privately to support. Keep secrets out of uploads, prompts and screenshots. You are responsible for authorised team and agent activity, without assuming responsibility for a security failure caused by us.

Support and availability.

We will provide the service with reasonable care. Maintenance, faults and external dependencies may interrupt it; we promise no uninterrupted availability or fixed support SLA. Reports and automated checks assist development and do not guarantee a bug-free or compliant game.

Send complaints to support@reelgrove.net with your studio, relevant reference, issue and requested remedy, without passwords or private keys. We will investigate and respond by email, meeting applicable statutory deadlines, including 14 days for consumer complaints where required. You may also write to our registered address.

Suspension and closure.

We may restrict affected access for material breach, payment failure, a credible security threat or legal requirements. Where reasonably possible, we will explain the reason and allow correction before suspension; urgent risks may require immediate action. Contact support to request review.

You may request account or studio closure through support. We verify authority and help arrange available exports and billing cancellation. Membership removal, subscription cancellation and closure are separate. Export needed work first. Retention follows the Privacy Notice and applicable obligations; closure does not promise immediate deletion of every record.

Responsibility and rights.

For ordinary business contracts, each party’s aggregate liability under these terms is limited to the greater of €500 or the affected studio’s subscription fees for the 12 months before the event. This does not limit fraud, intentional misconduct, gross negligence, confidentiality or intellectual-property breaches, amounts properly owed, or liability that law prohibits limiting.

Nothing removes mandatory consumer protections, including applicable protections for Polish sole traders whose purchase is not professional in character. Where such protections apply, they prevail over any conflicting limitation, cancellation rule or remedy in these terms.

Changes and governing law.

We may update these terms or the service for legal, security, technical or operational reasons. Material changes will be explained in advance by email or another durable notice, with their effective date and available cancellation rights. Changes apply prospectively and do not reprice a completed checkout retroactively. Mandatory rights concerning adverse digital-service changes remain unaffected.

Polish law governs our agreement without removing mandatory protections or court rights that otherwise apply to you. Please contact support to try to resolve disputes; doing so does not prevent legal action or use of available statutory dispute-resolution procedures.